Frequently Asked Questions

Treatment & Appointments

Q: Does mental health treatment work?
A: Yes! The best treatments for mental health conditions are highly effective for helping patients control their illnesses and live a normal, productive life. Most patients have a significant reduction of symptoms and improved quality of life when treated with a combination of talk therapy and specific medical intervention.

Q: I hate waiting for appointments. What can I do to get started quickly?
A: We get started the day you call us. You will begin with an online assessment that will help you and your therapist understand your needs.

Q: My work schedule is crazy! Are there any appointments available after hours?
A: Yes. We can schedule you after hours. We can also see you via telemedicine at a time convenient for you — morning, noon or evening.

Q: What is telemedicine?
A: Telemedicine is available as an option for some, or all, of your appointments. Telemedicine means that you use your computer at home or at work for your visit with the therapist instead of coming to a clinic. You can see each other on the screen and hear each other talk, just like you were in an office together – without the commuting hassles.

Q: How long does treatment take?
A: Every patient’s treatment plan is different. Tamber’s focus on short-term, evidence-based care means that many patients begin to see results after 30 days, with ongoing improvement in the months following. Tamber’s Care Team will create an effective, efficient treatment plan based on what will work best for you to get you better faster.

Q: Do I need to see my therapist every week?
A: Every person’s treatment needs are different, and many don’t need to see us every week. With a quick check-in on the phone and our online tools, patients feel better and continue to make progress between appointments.

Cost & Insurance

Q: Do you take my insurance?
A: We do not accept insurance. We work hard to make sure our fees are simple, fair and predictable. In some cases our fees may be about the same as the co-insurance or deductible for your health plan.

Q: What if my insurance company denies treatment?

A: We won’t charge you more if your insurance company denies or limits coverage.

Q: What is the membership fee for?
A: The membership fee covers services that aren’t generally covered by insurance, such as the online assessment, care coordination calls, and other in-person and online interactions. This fee also insulates you from any limitations and denials that your insurance company may have that could restrict your treatment.

Q: What if I don’t want my insurance company to know I’m seeing Tamber?
A: At Tamber, we respect your privacy. Just let us know that this is your preference when you first contact us, and we’ll make sure that your insurance company isn’t involved.

Q: My insurance plan has a big deductible. How much will you charge me?
A: Even if you have a big deductible, our fees are the same.

About Tamber

Q: How can I get started with Tamber?
A: Getting started is easy:

  1. Call (612) 814-0814. We’ll take your information and get you set up with your first online symptom assessment.
  2. Once you’ve completed your assessment, we’ll call you to explain your results and discuss next steps.
  3. If your results warrant it, we’ll schedule your first interview with a therapist to put together a treatment plan that is best for you.

Q: Who are your counselors?
A: Therapists for Tamber Health are licensed and accredited psychologists (PhD/PsyD), clinical social workers (LCSW) or licensed professional counselors (LPC) with experience in treating bipolar disorder, depression, anxiety and panic disorder.

Q: I’m a licensed counselor. How can I work with Tamber?
A: If you’re a psychiatrist, psychologist, social worker or other clinician who wants to work with a technology-enabled, evidence-based care process, learn more about our approach and contact us.